Freedom of
Information

Eligible persons are entitled to submit Freedom of Information (FOI) requests to all established Public Authorities, including those listed under the Ministry for Education, Sport, Research and Innovation (MEYR). You may access a copy of the law from the links below:

Public Authority Information

Description of the department/directorate/entity’s structure

Description of the department/directorate/entity’s functions and responsibilities

The Foundation for Educational Services (FES) is a public entity within the Ministry for Education, Sport, Youth, Research and Innovation. It works concurrently with the Education Directorates to provide a range of innovative educational initiatives to meet the needs of the community. The FES is committed to ensuring that all service users are supported through informal educational initiatives. It strives to offer quality educational services through structured contemporary programmes, financial sustainability and ethical behaviour. Together we provide a safe environment and an enriching experience to our learners, their families and all stakeholders. The Entity aspires to be a leading stakeholder in the provision of non-formal education in line with National Policies. Specifically, the strategic orientation and objectives of the entity are:

To provide a high quality, affordable, national after school service in Malta and Gozo complementary to formal schooling
To provide quality childcare service
To raise the profile of the Foundation for Educational Services as a leading service provider in non-formal education
To collaboratively work with local and international organisations having similar goals to the foundation
To explore possible collaboration with the local communities and potential stakeholders in order to strengthen service provision

General description of the categories of documents the department/directorate/entity holds (including exempt documents)

Kindly refer to our Data Retention Policy, which gives a thorough description of all the documentation held by the FES.

Description of all manuals and similar types of documents which contain policies, principles, rules or guidelines in accordance with which decisions or recommendations are made in respect of members of the public (including bodies corporate and employees of the public authority in their personal capacity)

Operations Manual
FES Employee Handbook
Accumulation Carrying Forward of leave Policy
Disciplinary Policy
Study Leave Policy
Internship Policy
Retirement Policy
Recruitment Policy
Standard Operating Procedure – Answering client’s emails and telephone calls
Standard Operating Procedure – Refunds
Standard Operating Procedure – Recurring balance
Transport Policy
Social Media Policy
Social Cases Policy
Biting Policy
Inclusion Policy
Behaviour Management Policy (Childcare)
Behaviour Management Policy (Klabb 3-16)
Toilet Training Policy (Childcare)
Healthy Eating and Physical Activity Policy *
Language Policy **
Transition Policy (Childcare)

* FES adheres to the Policy issued by the Education Department,
** adapted from The Language Policy for the Early Years: Implications for Childcare Centres in Malta and Gozo issued by the Education Department

Statement of the information that needs to be available to members of the public who wish to obtain access to official documents from the public authority, which statement shall include particulars of the officer or officers to whom requests for such access should be sent

The FOI officers of the Foundation for Educational Services may be contacted through the FES’s FOI e-mail or the FES’s FOI telephone.

FOI Requests may be submitted to the FES’s FOI e-mail, through the FOI Portal using the e-ID or through the online form.

Details of Internal Complaints Procedure

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may submit a complaint to the Public Authority by e-mail to foi.fes@gov.mt, through the FOI portal www.foi.gov.mt via the e-ID or through the online form.

The complaint should be addressed to the FOI Officer, who shall bring the complaint to the attention of the officer responsible (i.e. the most senior official within the department). The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta)

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Ministry, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications.

Other Information

Working Hours: 8.00am – 3.15pm

Payments can be done via bank transfer as follows:

Beneficiary name: Foundation for Educational Services
Beneficiary Bank: HSBC
IBAN code: MT82MMEB44336000000033193574001

Public Authority Contact Details

Address: Foundation for Educational Services, Zentrum Business Centre, Level 1, Mdina Road, Qormi

General Telephone number: +356 2258 6810

For generic e-mail addresses, kindly visit our Contact page.