Freedom of

Eligible persons are entitled to submit Freedom of Information (FOI) requests to all established Public Authorities, including those listed under the Ministry for Education, Sport, Research and Innovation (MEYR). You may access a copy of the law from the links below:

Public Authority Information

The Foundation for Educational Services (FES) is a public entity within the Ministry for Education, Sport, Youth, Research and Innovation. It works concurrently with the Education Directorates to provide a range of innovative educational initiatives to meet the needs of the community. The FES is committed to ensuring that all service users are supported through informal educational initiatives. It strives to offer quality educational services through structured contemporary programmes, financial sustainability and ethical behaviour. Together we provide a safe environment and an enriching experience to our learners, their families and all stakeholders. The Entity aspires to be a leading stakeholder in the provision of non-formal education in line with National Policies. Specifically, the strategic orientation and objectives of the entity are:
  • To provide a high quality, affordable, national after school service in Malta and Gozo complementary to formal schooling
  • To provide quality childcare service
  • To raise the profile of the Foundation for Educational Services as a leading service provider in non-formal education
  • To collaboratively work with local and international organisations having similar goals to the foundation
  • To explore possible collaboration with the local communities and potential stakeholders in order to strengthen service provision
Kindly refer to our Data Retention Policy, which gives a thorough description of all the documentation held by the FES.

  • Operations Manual
  • FES Employee Handbook
  • Accumulation Carrying Forward of leave Policy
  • Disciplinary Policy
  • Study Leave Policy
  • Internship Policy
  • Retirement Policy
  • Recruitment Policy
  • Standard Operating Procedure – Answering client’s emails and telephone calls
  • Standard Operating Procedure – Refunds
  • Standard Operating Procedure – Recurring balance
  • Transport Policy
  • Social Media Policy
  • Social Cases Policy
  • Biting Policy
  • Inclusion Policy
  • Behaviour Management Policy (Childcare)
  • Behaviour Management Policy (Klabb 3-16)
  • Toilet Training Policy (Childcare)
  • Healthy Eating and Physical Activity Policy *
  • Language Policy **
  • Transition Policy (Childcare)

* FES adheres to the Policy issued by the Education Department,
** adapted from The Language Policy for the Early Years: Implications for Childcare Centres in Malta and Gozo issued by the Education Department

An applicant whose request for information is refused, or who is otherwise not satisfied with the information provided, its format or the extension of the deadline for the submission of the notification indicating whether a request would be met or not, may submit a complaint to the Public Authority by e-mail to, through the FOI portal via the e-ID or through the online form.

The complaint should be addressed to the FOI Officer, who shall bring the complaint to the attention of the officer responsible (i.e. the most senior official within the department). The officer responsible shall reply to the applicant within 10 working days from the receipt of the complaint. The applicant shall also be informed that he or she may appeal the decision or otherwise address a complaint to the Information and Data Protection Commissioner in accordance with the Freedom of Information Act (Cap. 496 of the Laws of Malta)

The officer responsible shall inform the applicant of the decision taken with respect to his or her complaint, and in the event of confirmation of a decision not to release the pertinent information, shall explain the reasons thereof. Whenever the applicant’s complaint is related to the format of the information provided or to an extension of the deadline for the submission of the notification indicating whether a request would be met or not by the Ministry, and the original decision is upheld, the applicant shall be given an explanation as to why his or her complaint cannot be positively addressed.

An applicant may also make use of the Internal Complaints Procedure to report failure to meet deadlines or to send notifications.

Working Hours: 8.00am – 3.15pm

Payments can be done via bank transfer as follows:

  • Beneficiary name: Foundation for Educational Services
  • Beneficiary Bank: HSBC
  • IBAN code: MT82MMEB44336000000033193574001

Address: Foundation for Educational Services, Zentrum Business Centre, Level 1, Mdina Road, Qormi

General Telephone number: +356 2258 6800

For generic e-mail addresses, kindly visit our Contact page.