• • Online e-form

• FES Childcare Terms and Conditions

  Data Protection and Privacy

  1. FES regards each child’s privacy as important and hence, FES will seek to comply with the provisions of the GDPR, Chapter 586 of the Laws of Malta. To this end, FES ensures that:
     • Personal data is processed fairly and lawfully;
     • Personal data is processed with good practice;
     • The collected personal data has been so collected for the specific, explicitly stated and legitimate purposes indicated;
     • The collected personal data will not be processed for any purpose that is incompatible with that for which the information         has been collected;
     • The collected personal data will be kept for a period of 1 year following the termination of service by the client, having regard to the purposes for which it is processed;
     • Personnel managing this data is bound by confidentiality.
  2. All data related to your child or minor under your custody is processed under strict controls. For more information about our Data Protection and Retention Policy you may visit https://fes.gov.mt/data-protection/
  3. The FES, apart from deeming each child’s privacy as crucial, seeks to be adherent to the provisions of Chapter 586 of the Laws of Malta at all times. To this end, FES informs that all service users’ data may be disclosed to third parties, including, but not limited to, departments that are directly associated with child protection matters, relative stakeholders, medical bodies, and/or other bodies. At certain points, it may be necessary to disclose information in order to comply with any legal obligations. The FES takes all reasonable steps as required by law in order to ensure the safety, privacy and integrity of the disclosed information, and, where necessary and appropriate, enter into contracts with such third parties to fully protect the privacy and integrity of any information supplied.
  4. Through the submission of the childcare application form, the parent/guardian acknowledges that FES will have access to all the provided data and subsequently consent to such use.
  5. As parent / guardian you also declare that all the data provided is correct and up-to-date. In the eventuality that it results that the provided data is incorrect and/or not up-to-date, you as parent/guardian, will be bound to shoulder all responsibility for any ensuing circumstances due to the same incorrectness and/or inaccuracy. Service may be terminated.
  6. Parents/guardians/custodians are bound to inform the Centre Coordinator of any change which should be made to their personal data, and this to ensure that the individual’s data is accurate, complete and up to date.

  Registration and Admission

  7. Childcare is offered from 7.30am to 4.00pm or from 6am to 6pm. For the wellbeing of children, it is being suggested that children do not attend childcare for more than 45 hours weekly. The Childcare centre will do its best to accommodate the service hours requested  by parents. Should these hours not be available, the childcare centre coordinator will inform the parents of the available time slot  and the parents have the right to accept or refuse that time slot.7.
  8. The registration form can only be processed once all the necessary documentation has been submitted. A registration fee of €25 applies.  This fee is due within 3 working days from the date of submission of the application. An application will not be processed without payment. 
  9. An admission fee of Eur150 is due within 3 working days from the date of confirmation of placement. Placement will be secured upon payment. Payments are accepted in cash, cheques exceeding € 20, and/or bank transfers. The centre coordinator reserves the right to offer the place to someone else if payment is not affected within the stipulated timeframe.
  10. The registration fee will be refunded if the childcare centre is unable to provide the service during the month or period specified in the childcare registration form, leading the parent to withdraw the application from the waiting list.
  11. The admission fee is refundable if the accepted child attends regularly for a minimum of three months. The money will be refunded upon termination of service. Payments will be effected in February, June and October of each calendar year. Failure to attend for a minimum of three months will result in the registration fee being non-refundable.
  12. If childcare is no longer needed, parents or guardians should send an email to withdraw the application, ensuring both parents are copied on the message. A one-month notice is required before terminating the service.
  13. Parents are committed to list the persons authorised to pick up the child/ren from the centre. Additional persons or changes are to be communicated, in writing to the Centre Coordinator. It is the responsibility of the parents/guardians that such information is passed on to the coordinators prior to pick up. Childcare staff will not give children to unauthorised people.
  14. The service will not be provided if the required application and consent forms are not signed by both parents or legal guardians, unless supported by court documents declaring sole custody.
  15. When starting childcare, the child will go through a settling-in period that requires a parent to accompany the child at the centre for a few hours at a time, which increase over time.  If during the initial stage of the service, the child is absent from the centre for an extended period of time, this might result in a regression- in the child’s adaptation to the centre, and may require the re-commencement of the  settling-in period. 
  16. To respect ratios, registration forms will be processed on a first come first served basis. Priority will be given to working parents and to families passing through an adverse circumstance in their life. Once a centre is full, children will be put on a waiting list and contacted should vacancies arise.
  17. Major intakes are done in February and October of each year, once children move on to Kindergarten. Acceptance of children during the rest of the year is subject to availabilities. The childcare centre reserves the right to decline a parent’s request to start the service at a later date than what was originally planned, particularly when there are children on the waiting list who are ready to begin on the available start date.

  Child well being and development

  18. By submitting this application, you are giving your permission to administer First Aid to your child if the need arises, by qualified personnel . While understanding that you would be contacted by the centre’s personnel as soon as reasonably possible, in the case of any emergency involving a serious illness or injury involving your child, you are giving your permission for your child to be transported to hospital or any other emergency medical facility, , and for ambulance or rescue squad members would be authorised to administer all the necessary treatments. You are also giving your authorisation for warranted health practitioners to examine and provide the necessary emergency medical treatment to your child in your absence. 
  19. Parents/guardians understand and acknowledge that it is their responsibility to make full disclosure to the administrators of childcare of any special circumstances and/or particular needs which may affect the ability of their child/ren to participate in the programme of activities. This information will be shared on a need-to-know basis with those directly supporting the child.  Failure to provide this information in a timely manner may result in suspension of the service until all information is gathered. 
  20. In the case of children with difficulties and who may require one to one support, the parent should inform the centre coordinator of such difficulties at registration stage so that the necessary support is discussed with the parents. In such cases, service is not automatically provided. Each case must be discussed on its own merit and will be decided whether the childcare centre can safely meet the needs of the child. Failure,  by the parents,to report such needs may result in termination of service due to the inability to provide  such support.
  21. Any type of challenging behaviour which poses a health and safety risk to the centre’s community will be observed by the Programme Coordinator Inclusion or his/her delegate, to provide the necessary support. Parents are to heed the recommendations given to facilitate the experience of the child while at the childcare centre.
  22. Specialised resources which are recommended by professionals to help support access to childcare may not be readily available at the centre, and may require the application to be put on hold until these resources are made available. 

       23. Parents are to provide the necessary resources as requested by the centre for their child’s needs. These include nappies,                      wipes,  and bed linen.

  24. Parents are required to follow the FES’ toilet training policy to ensure that the necessary hygiene practices are maintained.
  25. FES will take full responsibility of the children’s care while at the FES childcare centre, however, FES will not tolerate parents/legal guardians who leave their children at childcare after the end of service.
  26. Children learn through play, which can sometimes involve messy activities. While staff make every effort to protect children’s clothing, it may occasionally get dirty.

  Policies and Procedures

  27. Any derogatory or discriminatory behaviours towards the FES staff members are not tolerated within the centre or through any form of communication (including social media).  This will result in an immediate suspension of the service, pending further investigation.
  28. Upskilling of all educators is an essential element of childcare.? Professional development of staff may require that the centre is closed early and/or closed for the whole day.?Parents are informed in advance of such professional development sessions. 

      29. The FES Childcare Centres follow a healthy eating policy. Parents are expected to provide children with healthy options that                 are free from processed items, and are low in sugars and fat.   

      30. The Centre Coordinator will request meetings in person with the parent/s to inform them about their child’s development                  and  collaboratively design a way forward.  These meetings, scheduled after six weeks and then every six months, will be                   held  during the week and at the centre’s opening hours.  Attendance to these meetings is highly recommended.

      31. The FES Childcare Centres have a number of policies in place, with the aim of safeguarding the health and safety of children                 and staff. Parents are expected to abide with these policies. Failure to do so may result in suspension of service.

FES Childcare Termini u Kundizzjonijiet

Protezzjoni tal-informazzjoni u Privatezza

1. FES tqis il-privatezza ta’ kull tifel bhala importanti u ghalhekk, FES se tfittex li tikkonforma mad-dispozizzjonijiet tal-GDPR, Kapitolu 586 tal-Ligijiet ta’ Malta. Ghal dan il-ghan, FES tizgura li:
   • Il-informazzjoni personali tigi pprocessata b’mod gust u legali;
   • Il-informazzjoni personali tigi pprocessata bi prattika tajba;
   • Il-informazzjoni personali migbura giet hekk migbura ghall-ghanijiet specifici, iddikjarati b’mod esplicitu u legittimi indikati;
   • Il-informazzjoni personali migbura ma tigix pprocessata ghal xi skop li huwa inkompatibbli ma’ dak li ghalih tkun ingabret l-informazzjoni;
   • Il-informazzjoni personali migbura tinzamm ghal perjodu ta’ sena wara li jigi tterminat is-servizz mill-klijent, wara li jitqiesu l-ghanijiet li ghalihom jigi pprocessat;
   • Il-persuni li jamministraw din il-informazzjoni huma marbutin bil-kunfidenzjalità.
2. Il-informazzjoni kollha relatata mat-tifel/tifla tieghek jew minuri taht il-kustodja tieghek tigi pprocessata taht kontrolli stretti. Ghal aktar informazzjoni dwar il-informazzjoni Protection jew Retention Policy tista’ zzur https://fes.gov.mt/informazzjoni-protection/
3. Il-FES, apparti li tqis il-privatezza ta’ kull tifel/tifla bhala krucjali, tfittex li tkun taderixxi mad-dispozizzjonijiet tal-Kapitolu 586 tal-Ligijiet ta’ Malta f’kull hin. Ghal dan il-ghan, l-FES tinforma li l-informazzjoni kollha tal-utenti tas-servizz tista’ tigi zvelata lil partijiet terzi, inkluzi, izda mhux limitati ghal, dipartimenti li huma direttament assocjati ma’ kwistjonijiet ta’ protezzjoni tat-tfal, partijiet interessati relattivi, korpi medici, u/jew korpi ohra. F’certi sitwazzjonijiet, jista’ jkun mehtieg li tigi zvelata informazzjoni sabiex tkun konformi ma’ kwalunkwe obbligu legali. Il-FES tiehu l-passi ragonevoli kollha kif mehtieg mil-ligi sabiex tizgura s-sikurezza, il-privatezza u l-integrità tal-informazzjoni zvelata, u, fejn mehtieg u xieraq, tidhol f’kuntratti ma’ tali partijiet terzi biex tipprotegi bis-shih il-privatezza u l-integrità ta’ kwalunkwe informazzjoni fornuta.
4. Permezz tas-sottomissjoni tal-formola tal-applikazzjoni ghac-childcare, il-genitur/kustodju jirrikonoxxi li l-FES se jkollha access ghal-informazzjoni kollha pprovduta u sussegwentement taghti l-kunsens ghal dan l-uzu.
5. Bhala genitur/kustodju inti tiddikjara wkoll li l-informazzjoni kollha pprovduta hija korretta u aggornata. Fl-eventwalità li jirrizulta li l-informazzjoni pprovduta hija skorretta u/jew mhux aggornata, inti bhala genitur/kustodju, tkun marbut li terfa’ r-responsabbiltà kollha ghal kwalunkwe cirkostanzi li jirrizultaw minhabba l-istess skorrettezza u/jew inezattezza. Is-servizz jista’ jigi tterminat.
6. Il-genituri/kustodji huma obbligati li jinfurmaw lill-Koordinatur tac-Centru b’kull bidla li ghandha ssir fl-informazzjoni personali taghhom, u dan biex jigi zgurat li l-informazzjoni tal-individwu tkun preciza, kompluta u aggornata.

Registrazzjoni u Approvazzjoni tat-tfal

       7. Childcare huwa provdut mis-7.30am sal-4.00pm jew mis-6am sas-6pm. Ghall-gid tat-tfal, qed jigi ssuggerit li t-tfal ma jattendux                    ghal childcare ghal aktar minn 45 siegha fil-gimgha. Ic-Childcare centre se jaghmel minn kollox biex jakkomoda l-hinijiet tas-servizz              mitluba mill-genituri. Jekk dawn is-sighat ma jkunux disponibbli, il-koordinatur tac-Childcare centre jinforma lill-genituri bil-hin                        disponibbli u l-genituri ghandhom id-dritt li jaccettaw jew jirrifjutaw dik il-hin pprovdut.

8. Il-formola ta’ registrazzjoni tista’ tigi pprocessata biss ladarba tkun giet sottomessa d-dokumentazzjoni kollha mehtiega. Japplika hlas ta’ registrazzjoni ta’ €25.  Din il-mizata hija dovuta fi zmien 3 ijiem tax-xoghol mid-data tas-sottomissjoni tal-applikazzjoni. L- applikazzjoni mhux se tigi pprocessata minghajr hlas.

9. Il-mizata tad-dhul ta’ Eur150 hija dovuta fi zmien 3 ijiem tax-xoghol mid-data tal-konferma tal-post. Il-post se jkun kkonfermat mal-hlas. Hlasijiet huma accettati fi flus kontanti, cekkijiet li jaqbzu l- €20, u/jew trasferimenti bankarji. Il-koordinatur tac-centru jirriserva d-dritt li joffri l-post lil hadd iehor jekk il-hlas ma jigix affettwat fiz-zmien stipulat.

10. Il-mizata tar-registrazzjoni tinghata lura jekk ic-childcare centre ma jkunx jista’ jipprovdi s-servizz matul ix-xahar jew fil-perjodu specifikat fil-formola ta’ registrazzjoni ghac-Childcare, u dan iwassal lill-genitur biex jirtira l-applikazzjoni mil-lista ta’ stennija.

11. Il-mizata tad-dhul hija rimborsabbli jekk it-tifel/tifla accettat jattendi regolarment ghal minimu ta’ tliet xhur. Il-flus jinghataw lura mat-tmiem tas-servizz. Il-hlasijiet isiru fi Frar, Gunju u Ottubru ta’ kull sena kalendarja. In-nuqqas li tattendi ghal minimu ta’ tliet xhur jirrizulta li l-mizata tar-registrazzjoni ma tkunx rimborsabbli.

12. Jekk is-servizz tac- Childcare ma jkunx aktar mehtieg, il-genituri jew il-kustodji ghandhom jibaghtu email biex jirtiraw l-applikazzjoni, filwaqt li jizguraw li z-zewg genituri jigu kkupjati fuq l-email. Huwa mehtieg avviz ta’ xahar qabel it-terminazzjoni tas-servizz.

13. Il-genituri ghandhom jelenkaw il-persuni awtorizzati li jigbru lit-tfal mic-centru. Persuni addizzjonali jew bidliet ghandhom jigu kkomunikati, bil-miktub lill-Koordinatur tac-Centru. Hija r-responsabbiltà tal-genituri/kustodji li din l-informazzjoni tigi mghoddija lill-koordinaturi qabel ma jingabru t-tfal. L-istaff tac-centru mhux se jaghti tfal lil nies mhux awtorizzati.

14. Is-servizz ma jinghatax jekk l-applikazzjoni mehtiega u l-formoli tal-kunsens ma jkunux iffirmati miz-zewg genituri jew gwardjani legali, sakemm ma jkunux sostnuti minn dokumenti tal-qorti li jiddikjaraw mod iehor.

15. Meta t-tfal Childcare, it-tfal jghaddu minn perjodu ta’ settling-in li jehtieg li genitur jakkumpanja lit-tfal fic-centru ghal ftit sighat kull darba, li jizdiedu maz-zmien.  Jekk matul l-istadju inizjali tas-servizz, it-tfal ikunu assenti mic-centru ghal perjodu estiz ta’ zmien, dan jista’ jirrizulta f’rigressjoni – fl-adattament tat-tfal fic-centru, u jista’ jehtieg il-bidu mill-gdid ta’ settling-in.

16. Biex jigu rispettati ir-ratios, il-formoli ta’ registrazzjoni jigu pprocessati fuq bazi ta’ first come first served. Se tinghata prijorità lill-genituri li jahdmu u lill-familji li huma msegwa minn social worker minhabba cirkostanzi specifici f’hajjithom. Ladarba centru jkun mimli, it-tfal jitpoggew fuq lista ta’ stennija u jigu kkuntattjati jekk jinqalghu postijiet vojta.

17. Generalment dhul tat-tfal isiru fi Frar u Ottubru ta’ kull sena, meta t-tfal imorru ghall-Kindergarten. Id-dhul tat-tfal matul il-bqija tas-sena jiddependi jekk ikunx fadal positijiet vakanti. Ic-childcare centre jirriserva d-dritt li jirrifjuta t-talba tal-genitur biex jibda s-servizz f’data aktar tard minn dak li kien ippjanat originarjament, partikolarment meta jkun hemm tfal fil-lista ta’ stennija li jkunu lesti biex jibdew fil-informazzjoni tal-bidu disponibbli.

Il-benessere u l-izvilupp tat-tfal

    18. Billi tissottometti din l-applikazzjoni, qed taghti l-permess tieghek biex tigi amministrata l-ewwel ghajnuna lit-tfal tieghek jekk ikun               hemm bzonn, minn persuni gewwa ic-centru li hu kwalifikat. Filwaqt li tigi ikkuntattjat mill-istaff tac-centru malajr kemm jista’ jkun,             fil-kaz ta’ kwalunkwe emergenza li tinvolvi mard serju jew korriment li tinvolvi lit-tfal tieghek, qed taghti l-permess tieghek biex                        it-tfal tieghek jigu ttrasportati l-isptar jew kwalunkwe emergenza ohra u ghall-ambulanza jew membri tal-iskwadra tas-salvatagg                 ikunu awtorizzati li jamministraw it-trattamenti kollha mehtiega. Qed taghti wkoll l-awtorizzazzjoni tieghek ghal prattikanti tas-                     sahha b’garanzija biex jezaminaw u jipprovdu t-trattament mediku ta’ emergenza mehtieg lit-tfal tieghek fl-assenza tieghek.

19. Il-genituri/kustodji jifhmu u jirrikonoxxu li hija r-responsabbiltà taghhom li jinfurmaw bis-shih lill-amministraturi tac-Childcare kwalunkwe cirkostanza specjali u/jew bzonnijiet partikolari li jistghu jaffettwaw l-abbiltà tat-tfal/uliedhom li jippartecipaw fil-programm ta’ attivitajiet. Din l-informazzjoni se tkun ixxerjata fuq bazi ta’ need-to-know ma’ dawk li jappoggjaw direttament lit-tfal.  In-nuqqas li tipprovdi din l-informazzjoni fil-hin jista’ jirrizulta f’sospensjoni tas-servizz sakemm tingabar l-informazzjoni kollha.

20. Fil-kaz ta’ tfal b’diffikultajiet u li jistghu jehtiegu 1:1 support, il-genituri ghandhom jinformaw lill-koordinatur tac-centru b’dawn id-diffikultajiet fl-istadju tar-registrazzjoni sabiex l-appogg mehtieg jigi diskuss mal-genituri. F’kazijiet bhal dawn, is-servizz ma jigix ipprovdut awtomatikament. Kull kaz irid jigi diskuss fuq il-mertu tieghu stess u jigi deciz jekk ic-childcare centre jistax jilhaq il-bzonnijiet tat-tfal b’mod sikur. Nuqqas mill-genituri li jirrappurtaw dawn il-bzonnijiet jista’ jirrizulta fit-terminazzjoni tas-servizz minhabba l-inabbiltà li jipprovdu tali sapport.

21. Kwalunkwe tip ta’ challenging behaviour li tohloq riskju ghas-sahha u s-sigurtà ghall-komunità tac-centru tigi osservata mill-Programme Coordinator Inclusion jew mid-delegat tieghu/taghha, biex jipprovdi l-appogg mehtieg. Il-genituri ghandhom jaghtu widen ghar-rakkomandazzjonijiet moghtija biex jiffacilitaw l-esperjenza tat-tfal waqt li jkunu fic-Childcare centre.

22. Rizorsi specjalizzati li huma rrakkomandati minn professjonisti biex jghinu jappoggaw il-bzonnijiet tat-tfal jistghu ma jkunux disponibbli fil-pront fic-centru, ghaldaqstant dab jista’ jwassal biex l-applikazzjoni tigi sospiza sakemm dawn ir-rizorsi jkunu disponibbli.

23. Il-genituri ghandhom jipprovdu r-rizorsi mehtiega kif mitlub mic-centru ghall-bzonnijiet ta’ uliedhom. Dawn jinkludu hrieqi, wipes, u lizar tas-sodda.

24. Il-genituri huma mitluba jsegwu toilet training policy tal- FES sabiex jizguraw li jinzammu l-prattici ta’ igene mehtiega.

25. FES se tiehu r-responsabbiltà shiha tal-kura tat-tfal waqt li jkunu fic-centri Childcare tal-FES, madankollu, FES mhux se jittollera genituri/kustodji legali li jhallu lil uliedhom fil-kura tat-tfal wara li jintemm is-servizz tal-gurnata.

26. It-tfal jitghallmu permezz tal-loghob, li xi drabi jista’ jinvolvi messy activities. Filwaqt li l-istaff jaghmel kull sforz biex jipprotegi l-ilbies tat-tfal, xi drabi jistghu jithammgu wkoll.

Policies u Proceduri

27. Kwalunkwe imgieba offensiva jew diskriminatorja lejn il-membri tal-istaff tal-FES mhijiex tollerata la gewwa ic-centru jew u lanqas fuq kwalunkwe forma ta’ komunikazzjoni (inkluza l-midja socjali).  Dan jista’ jirrizulta f’sospensjoni immedjata tas-servizz, sakemm issir aktar investigazzjoni.

28. It-titjib tal-hiliet tal-edukaturi kollha huwa element essenzjali tal-kura tat-tfal.  L-izvilupp professjonali tal-istaff jista’ jehtieg li c-centru jinghalaq kmieni u/jew jinghalaq ghall-gurnata kollha. Il-genituri huma infurmati minn qabel b’dawn is-sessjonijiet ta’ zvilupp professjonali.

29. Ic-Childcare Centres tal-FES isegwu Healthy Eating policy. Il-genituri huma mistennija li jipprovdu lit-tfal b’ghazliet tajbin ghas-sahha li huma hielsa minn oggetti pprocessati, u li ghandhom ftit zokkor u xaham.

30. Il-Koordinatur tac-Centru se jkun qed jitlob laqghat personalment mal-genituri biex jinfurmahom dwar l-izvilupp ta’ uliedhom u b’mod kollaborattiv ifassal triq ‘il quddiem.  Dawn il-laqghat, skedati wara numru ta’ gimghat li jibda s-servizz u mbaghad kull sitt xhur, se jsiru matul il-gimgha u fil-hinijiet tal-ftuh tac-centru.  L-attendenza ghal dawn il-laqghat hija rakkomandata hafna.
31. Ic-Childcare Centres tal-FES ghandhom ghadd ta’ policies fis-sehh, bil-ghan li jissalvagwardjaw is-sahha u s-sigurtà tat-tfal u l-istaff. Il-genituri huma mistennija li jirrispettaw dawn il-policies. In-nuqqas ta’ dan jista’ jirrizulta f’sospensjoni.