• Online e-form
• Authorised Pick-Up Form

Service Terms & Conditions

FES Terms and Conditions

1. FES regards each child’s privacy as important and hence, FES will seek to comply with the provisions of the GDPR, Chapter 586 of the Laws of Malta. To this end, FES ensures that:
   • Personal data is processed fairly and lawfully;
   • Personal data is processed with good practice;
   • The collected personal data has been so collected for the specific, explicitly stated and legitimate purposes indicated;
   • The collected personal data will not be processed for any purpose that is incompatible with that for which the information has been collected;
   • The collected personal data will be kept for a period of 3 years following the termination of service by the client, having regard to the purposes for which it is processed;
   • Personnel managing this data is bound with confidentiality.
2. The FES, apart from deeming each child’s privacy as crucial, seeks to be adherent to the provisions of Chapter 586 of the Laws of Malta at all times. To this end, FES informs that all service users’ data may be disclosed to third parties, including, but not limited to, departments that are directly associated with child protection matters, relative stakeholders, medical bodies, and/or other bodies. At certain points, it may be necessary to disclose information in order to comply with any legal obligations. The FES takes all reasonable steps as required by law in order to ensure the safety, privacy and integrity of the disclosed information, and, where necessary and appropriate, enter into contracts with such third parties to fully protect the privacy and integrity of any information supplied.
3. By submitting this form, the parent/guardian acknowledges that FES will have access to all the provided data and subsequently consent to such use.
4. As parent / guardian you also declare that all the data provided is correct and up-to-date. In the eventuality that it results that the provided data is incorrect and/or not up-to-date, you as parent/guardian, will be bound to shoulder all responsibility for any ensuing circumstances due to the same incorrectness and/or inaccuracy. Service may be terminated.
5. Service may be suspended if not all the necessary documents are submitted to the Centre Coordinator.
6. Parents/guardians are bound to inform the Centre Coordinator of any change which should be made to their personal data, and this to ensure that the individual’s data is accurate, complete and up to date.
7. The service will only be provided when the profile has a positive balance. FES reserves the right to refuse service to those who have not made the required payment in advance.
8. Service may be suspended if there is a negative balance of more than €10 in the child’s profile account. Service may be suspended until parents settle the payment and ensure that they have a positive balance on the child’s account.
9. During the scholastic days, children can be picked up from the service at 30-minute intervals. Parents are allowed to pick up the children at any time till 15:00. After that, children will be dismissed at staggered times every half an hour. Between 17:00 and 18:00 children can be picked up at any time. During the holidays, parents are allowed to pick up children at 30-minute intervals between 13:00 and 17:00. From 17:00 till 17:30, children can be picked up at any time.
10. Service is charged per use to the quarter of an hour, this being any quarter of an hour, or part thereof. Extra hours are charged at the rate of Eur 0.20c per quarter of an hour, or part thereof, and hence, if the child stays at the Klabb beyond the booked hours, parents will be charged accordingly.
11. Minimum Attendance: Service Users are required to make use of the Klabb 3-16 service for at least once a week in order to secure their place. Children are required to attend a minimum of 2.5 hours per week. If this minimum attendance is not met, the difference will be deducted from the profile on a weekly basis.
12.  The Klabb 3-16 service, including holiday bookings, is non-refundable and non-transferable after the bookings are closed. Holiday bookings may not be exchanged for alternative dates or services. Refunds will only be considered in exceptional circumstances and are at the sole discretion of the service provider.
13. The service start time shown on the application is an estimated time only. Due to staggered dismissal times at schools, the service may commence earlier or later than the time stated on the application.
14. By submitting this application, you are giving your permission for the opportune First Aid treatment to be administered to your child by qualified personnel. While understanding that you would be contacted by the centre’s personnel as soon as reasonably possible, in the case of any emergency involving your child, you are giving your permission for your child to be transported to hospital or any other emergency medical facility, in the occurrence of a serious illness or injury, whereas ambulance or rescue squad members would be authorised to administer all necessary treatments. You are also giving your authorisation for warranted health practitioners to examine and provide the necessary emergency medical treatment to your child in your absence.
15. The service will not be provided if the required authorisation form is not signed by both parents or legal guardians, unless supported by court documents stating otherwise. The form must be downloaded from the FES website and uploaded with the application.
16. Parents are committed to distribute the pick-up cards only to the individuals listed on the pick-up form who are authorised to pick up the child/ren from the centre. Additional persons or changes are to be communicated, in writing to the Centre Coordinator. It is the responsibility of the parents/guardians that such cards are not passed over to anyone not on the authorised persons pick-up form.
17.  Pick-up cards will be issued by FES based on the number of authorized individuals listed, with a maximum of four cards provided. Additional pick-up cards may be purchased for €5.00 each.
18. In the case of children with a statement of needs, parents are requested to submit a copy of the Statementing Report, the Psychological Report, and the Individual Education Programme (IEP), to the Centre Coordinator. Failure to present such information may result in immediate termination of service without refund.
19. The allocation of Child Support Workers (CSW) will be at the discretion of FES.
20. In cases where a child whose application has already been accepted becomes entitled to 1:1 support, FES reserves the right to suspend the provision of the service until a suitable Child Support Worker is recruited and in place. This measure will be taken in the interest of the child’s safety and wellbeing.
21. Parents are only to apply for the service of Klabb 3-16 at any of the Resource Centre if the child attends in one of the Resource centres during the normal scholastic year.
22. Parents of children who exhibit continuous extreme challenging behaviour, may be contacted and requested to attend to the needs of their child. Failure to do so may result in termination of service without refund.
23. Children need to be fully toilet trained in order to be accepted in the Klabb 3-16 Service. Should it result that children are not fully toilet trained, FES reserves every right to stop the child’s attendance without any refund being due. If the need arises, parents will be contacted and they will be required to go to the centre to attend to the needs of their child. If a child can not use the toilet due to disability/medical condition, proof in writing needs to be presented.
24. Parents/guardians of any child requiring the administration of emergency medication during attendance at the service must disclose this requirement at the time of application. A completed “Request for Administration of Emergency Medication by Staff” form must be submitted, and all procedures and protocols prescribed by FES must be strictly adhered to at all times.
25. Parents/guardians of any child requiring medication to be administered during attendance at the Centre must declare this requirement at the time of application. A completed “Request for Administration of Medication by Staff” form must be submitted, and all relevant procedures and protocols established by FES must be strictly adhered to at all times.
26. FES will take full responsibility of the children’s care while using Klabb 3-16, however, FES will not tolerate parents/legal guardians who leave their children at Klabb 3-16 after the end of service.
27. Repeated failure to collect a child by the official closing time of the centre (18:00 during Klabb 3-16 and 17:30 during the Holiday Service) may result in the suspension or termination of the service.
28. A late pick-up fee of €25 will be charged if a child is collected after the 15 minutes grace period is exceeded from the centre’s closing time. This 15-minute period is solely a grace period for the application of the fee and does not extend the centre’s operating hours
29. FES Klabb 3-16 centres will open subject to the demand. The FES retains the right not to open any of the above-mentioned centres if they do not reach the required quota.
30. Klabb 3-16 service is offered on a first-come, first-served basis. For centres that reach full capacity, a waiting list will be maintained, and placement from the waiting list is subject to availability. Children requiring one-to-one support will only be approved for services once a Child Support Worker has been formally assigned, and approval is conditional upon the availability of appropriate resources.
31. Transport is provided from the state school where Klabb 3-16 service is not available, subject to route availability; pick-up from Klabb 3-16 centres is the responsibility of the parent/s/guardian/s. Transport is a one way service.
32. Transport users need to inform 3 days in advance if the transport service is not needed on a particular day by sending an email to the respective centre Coordinator.
33. Parents/guardians understand and acknowledge that it is their responsibility to make full disclosure to the administrators of the Klabb 3-16 service of any special circumstances and/or particular needs which may affect the ability of their child/ren to participate in the programme.
34. If the Klabb 3-16 service is no longer required, parents or guardians should send an email to withdraw the application, ensuring both parents are copied on the message.
35. Non-compliance with our policies and procedures, or any form of aggressive, abusive, or otherwise inappropriate behaviour towards staff, may result in immediate suspension or permanent termination of services, at the sole discretion of the Foundation for Educational Services.

Termini u kundizzjonijiet

1. FES tqis il-privatezza ta` kull tifel u tifla importanti, ghalhekk l-FES tfittex li tikkonforma mad-dispozizzjonijet tal- GDPR, Kapitlu 586 tal-Ligi ta` Malta. Ghaldaqstant, l-FES tara li tassigura li:
   •Id-data personali hija pprocessata b` mod gust u legali;
   •Id-data personali tigi pprocessata bi prattika xierqa;
   •Id-data personali fornuta minnkom giet migbura ghall-skopijiet specifici, legittimi, u esplicitament iddikjarati;
   •Id-data personali migbura ma tigix ipprocessata ghall-ebda skop li huwa inkompatibbli ma` dak li ghalih tkun ingabret l-informazzjoni;
   •Il-informazzjoni personali migbura tinzamm ghal perjodu ta’ 3 snin wara li jigi tterminat is-servizz mill-klijent, wara li jitqiesu l-ghanijiet li ghalihom jigi pprocessat;
   •Il-haddiema huma marbutin bil-kunfidenzjalita` ta` kif jamministraw l-informazzjoni.
2. L-FES, minbarra li tqis il-privatezza tat-tfal bhala krucjali, dejjem tfittex li thares Kapitlu 586 tal-Ligijiet ta’ Malta. Ghaldaqstant, l-FES qed tavza li l-informazzjoni dwar il-klijenti kollha taghha tista’ tigi mghoddija lil terzi persuni, inkluz, izda mhux biss, dipartimenti ohra assocjati mal-harsien tat-tfal, stakeholders ohra, istituzzjonijiet medici, u/jew istituzzjonijiet ohra. F’certu waqtiet, jista’ jkun necessarju li l-informazzjoni tigi mghoddija minhabba obligazzjonijiet legali. L-FES tiehu l-passi kollha necessarji mitluba mil-Ligi sabiex tassigura s-sigurtà, il-privatezza u l-integrità tal-informazzjoni moghtija, u, fejn necessarju u xieraq, tidhol f’kuntratt ma’ terzi persuni sabiex tipprotegi l-privatezza u l-integrità ta’ kwalunkwè informazzjoni mghoddija.
3. Billi jissottometti din il-formola, il-genitur/kustodju legali jirrikonoxxi li l-FES se jkollha access ghad-data pprovduta kollha u sussegwentement jaghti l-kunsens ghal dan l-uzu.
4. Bhala genitur/kustodju legali int tiddikjara wkoll li d-data kollha pprovduta hija korretta u aggornata. Fil-kaz li jirrizulta li d-data pprovduta mhix korretta u/jew mhix aggornata, inti bhala genitur/kustodju legali, tkun marbuta li tiehu r-responsabbiltà kollha ghal kwalunkwe cirkustanza li tirrizulta minhabba l-istess korrettezza u/jew ezattezza. Is-Servizz jista’ jigi terminat.
5. Is-servizz jista’ jigi sospiz jekk id-dokumenti kollha mehtiega ma jigux sottomessi lill-Koordinatur tac-Centru.
6. Genituri/Kustodji Legali huma marbuta li jinfurmaw lil koordinatur tac-centru bi kwalunkwè tibdil li jrid isir fl-informazzjoni personali taghhom, sabiex jigi assigurat li l-informazzjoni dwar l-individwu hija korretta u kompluta. Is-servizz jista’ jigi tterminat.
7. Is-Servizz jinghata biss meta il-profil ikollu bilanc pozittiv. FES tirrizerva d-dritt li tirrifjuta servizz lil dawk li ma jkunux avvanzaw il-pagament relattiv.
8. Is-servizz jista’ jigi sospiz jekk ikun hemm bilanc negattiv ta` €10 jew iktar fil-profil ta` tifel jew tifla. Is-servizz jaf jigi sospiz sakemm il-pagament isehh u jerga` jkun hemm bilanc pozittiv fil-profil.
9. Matul is-sena skolastika, it-tfal jistghu jigu migbura mic-centri matul intervalli ta` tletin (30) minuta. Il-genituri/il-kustodji legali jistghu jigbru t-tfal fi kwalunkwe hin sat-15:00. Wara dan, it-tfal jinhargu f`hin imqassam ta` kull tletin (30) minuta. Filwaqt li fil-17:00 sas-18:00 it-tfal jistghu jigu migbura kull hin. Matul il-vaganzi, il-genituri/il-kustodji legali jistghu jigbru t-tfal waqt intervali ta` tletin (30) minuta bejn l-12:00 sal-17:00. Filwaqt li bejn il-17:00 sal-17:30, it-tfal jistghu jigu migbura kull hin.
10. 10 .Is-Servizz uzat jithallas ghal kull kwarta, dan ifisser ghal kull kwarta ta` siegha. Kull hin zejjed uzat mit-tfal u ghalhekk jaqbez il-hin ibbukjajt waqt il-klabb jigi ccargjat fuq r-rata ta` 0.20c ghal kull kwarta ta` siegha.
11. Attendenza Minima: Kull min japplika ghas-servizz ta’ Klabb 3-16 huwa mehtieg li jaghmel uzu minn dan is-servizz ghal tal-inqas darba fil-gimgha sabiex jizguraw posthom. It-tfal huma mehtiega jattendu minn tal -inqas 2.5 sighat fil-gimgha. Jekk din l-attendenza minima ma tintlahaqx, id-differenza titnaqqas mill-profil fuq bazi ta’ kull gimgha.
12. Is-servizz tal-Klabb 3-16, inkluzi l-bookings tal-vaganzi mhuwiex rimborsabbli u lanqas trasferibbli wara li jaghlqu il prenotazzjonijiet Il-bookings tal-vaganzi ma jistghux jigu mibdula ghal dati jew servizzi ohra. Ir-rifuzjonijiet jigu kkunsidrati biss f’cirkostanzi eccezzjonali u huma fid-diskrezzjoni unika tal-fornitur tas-servizz.
13. Il-hin tal-bidu tas-servizz indikat fuq l-applikazzjoni huwa biss indikazzjoni. Minhabba l-hinijiet differenti li fihom jispiccaw l-iskola l-istudenti, is-servizz jista’ jibda qabel jew wara l-hin imsemmi fl-applikazzjoni.
14. Billi tissottometti din l-applikazzjoni, inti taghti l-permess tieghek ghat-trattament opportun tal-Ewwel Ghajnuna li ghandu jinghata lit-tifel/tifla tieghek minn personell ikkwalifikat. Filwaqt li tifhem li inti tkun ikkuntattjat mill-persuna responsabbli tac-centru mill-aktar fis ragonevolment possibbli, fil-kaz ta’kwalunkwe emergenza li tinvolvi lit-tifel/tifla, inti qed taghti l-permess tieghek biex it-tifel/tifla tieghek jigi ttrasportat lejn l-isptar jew kwalunkwe facilità medika ohra ta’ emergenza, f’kaz ta’ marda jew korriment gravi, billi l-membri tal-iskwadra ta’ ambulanza jew salvatagg ikunu awtorizzati li jamministraw it-trattamenti kollha mehtiega. Int qed taghti l-awtorizzazzjoni tieghek ghal prattikanti tas-sahha gustifikati biex jezaminaw u jipprovdu t-trattament mediku ta’ emergenza mehtieg lit-tifel/tifla tieghek fl-assenza tieghek.
15. Is-servizz ma jigix ipprovdut jekk il-formola ta’ awtorizzazzjoni mehtiega ma tkunx iffirmata miz-zewg genituri/gwardjani legali, sakemm ma jkunx hemm dokumenti tal-qorti li jghidu mod iehor. Il-formola ghandha titnizzel mill-website tal-FES u tittella’ mal-applikazzjoni.
16. Il-genituri ghandhom iqassmu l-pickup cards biss lill-individwi mnizzla fuq il-formola tal-gbir ghal minuri. Persuni addizzjonali jew bidliet ghandhom jigu kkomunikati bil-miktub lill-Koordinatur tac-Centru. Hija responsabbilita` tal-genituri/kustodji legali li dawn il-pick up cards ma jinghataw lil hadd li mhuwiex imnizzel fil-formola tal-gbir tat-tfal.
17. Il-pickup cards se jinhargu mill-FES abbazi tan-numru ta’ individwi awtorizzati elenkati, b’massimu ta’ erba’ karti pprovduti. Pickup cards addizzjonali jistghu jinxtraw ghal €5.00-il wahda.
18. Fil-kaz ta’ tfal b’dikjarazzjoni ta’ htigijiet, il-genituri j huma mitluba jibaghtu kopja tal-iStatementing Report, ir-Rapport Psikologiku, u l-Programm ta’ Edukazzjoni Individwali (IEP), lill-Koordinatur tac-Centru. Nuqqas li tigi pprezentata din l-informazzjoni jista` jirrizulta fi tmiem immedjat tas-servizz minghajr rifuzjoni
19. L-allokazzjoni tal-Haddiema ghall-Appogg tat-Tfal (CSW) se tkun fid-deskrezzjoni tal-FES.
20.  F’kazijiet fejn tifel/tifla li l-applikazzjoni taghhom diga giet accettata u jigu intitolati wara ghal 1:1 support, l-FES tirrizerva d-dritt li tissospendi s-servizz sakemm jigi ngaggat Child Support Worker (CSW). Din il-mizura qed tittiehed fl-interess tas-sigurta` u l-benesseri tat-tifel/tifla.
21. Il-genituri ghandhom japplikaw biss ghas-servizz ta’ Skolasajf f’centru tar-Rizorsi jekk it-tifel/tifla jattendi f’wiehed mic-Centri tar-Rizorsi matul is-sena skolastika.
22. Fil-kaz ta’ tfal li juru imgieba kontinwa ta’ sfida estrema, il-genituri jistghu jigu kkuntattjati u mitluba biex jattendu l-bzonnijiet tat-tfal taghhom. In-nuqqas li taghmel dan jista` jirrizulta fit-tmiem tas-servizz minghajr rifuzjoni.
23. It-tfal ghandhom ikunu ‘toilet trained’ sabiex ikunu accettati fis-Servizz Klabb 3-16. Jekk jirrizulta li t-tfal mhumiex toilet trained, l-FES tirrizerva kull dritt li twaqqaf l-attendenza tat-tifel minghajr ma jkun hemm rifuzjoni. Jekk tinqala ‘l-htiega, il-genituri jistghu jigu kkuntattjati u jkunu mehtiega li jmorru fic-centru biex jattendu l-bzonnijiet tat-tfal taghhom. Jekk tifel/tifla ma jistax juza t-tojlet minhabba dizabilità/kundizzjoni medika, trid tkun ipprezentata prova bil-miktub.
24. Il-genituri/kustodji ta’ kwalunkwe tifel li jehtieg l-amministrazzjoni ta’ medicina ta’ emergenza waqt it-thaddim fis-servizz jridu jhabbru dan il-htiega fil-hin tal-applikazzjoni. Trid timtela formla “Talba ghall-Amministrazzjoni ta’ Medicina ta’ Emergenza mill-Istaff”, u l-proceduri u l-protokolli kollha stabbiliti minn FES ghandhom jigu segwiti b’mod strett f’kull hin.
25. Il-genituri/kustodji ta’ kwalunkwe tifel li jehtieg l-amministrazzjoni ta’ medicina waqt it-thaddim fil-Kentru jridu jhabbru dan il-htiega fil-hin tal-applikazzjoni. Trid timtela formla “Talba ghall-Amministrazzjoni ta’ Medicina mill-Istaff”, u l-proceduri u l-protokolli relevanti kollha stabbiliti minn FES ghandhom jigu segwiti b’mod strett f’kull hin.
26. FES se tiehu r-responsabbiltà shiha tal-kura tat-tfal waqt li tuza Klabb 3-16, madankollu, FES mhux se tittollera li genituri/kustodji legali li jhallu lil uliedhom fi Klabb 3-16 wara t-tmiem tas-servizz. Dan jista’ jwassal ghat-tmiem tas-servizz.
27. Jekk it-tfal ma jingabrux ripetutament sal-hin ufficjali tal-gheluq tac-centru (is-18:00 waqt Klabb 3-16 u s-17:30 waqt is-Servizz tal-Vaganzi), dan jista’ jwassal ghas-sospensjoni jew it-terminazzjoni tas-servizz.
28. Tigi applikata tariffa ta’ €25 jekk tifel jew tifla jingabru wara li jkun ghadda l-‘grace period’ ta’ 15-il minuta mill-hin tal-gheluq tac-centru. Dan il-perjodu ta’ 15-il minuta huwa biss ‘grace period’ ghall-finijiet tal-applikazzjoni tat-tariffa u ma jestendix il-hinijiet tal-operat tac-centru.
29. Ic-Centri tal-Klabb 3-16 tal-FES jifthu skont il-bzonn tas-servizz. L-FES ghandu d-dritt li ma jiftahx ic-centri tieghu jekk ma jilhqux il-kwota mehtiega.
30. Is-servizz ta` Klabb 3-16 jigi offrut fuq bazi ta` ‘first come first served’. Filwaqt li ghal dawk ic-centri li jkunu ga mimlijin bi tfal tinholoq ‘waiting list’ apposta. It-tfal li jehtiegu one-to-one jigu approvati ghas-servizzi biss wara li jigu  assenjati formalment ma’  Child Support Worker u l-approvazzjoni tkun kondizzjonata mill-prezenza ta’ rizorsi adegwati.
31. Fejn is-servizz ta’ Klabb 3-16 mhux disponibbli ser jigi pprovdut trasport, suggett ghad-disponibbiltà tar-rotta ezistenti. Il-gbir ta` tfal mill-Klabb 3-16 hija r-responsabbiltà tal-genitur/i jew il- kustodju/i. It-trasport huwa servizz li joffri direzzjoni wahda.
32. Kull min jaghmel uzu mit-trasport u jkun hemm xi gurnata partikulari li ma jkunx hemm bzonn dan is- servizz irrid jinforma lil koordinatur tac-centru permezz ta` emejl sa (3) tliet ijiem bil-quddiem.
33. Nifhem u nirrikonoxxi li hija r-responsabbiltà tal-genitur/i u tal-kustodju/i legali li jaghmlu zvelar shih lill-amministraturi tas-servizz Klabb 3-16 ta’ kwalunkwe cirkostanza specjali u/jew htigijiet partikolari li jistghu jaffettwaw l-abilità tat-tifel/tifla tieghi biex jippartecipa fil-programm.
34. Jekk is-servizz ta’ Klabb 3-16 ma jibqax mehtieg, il-genituri/kustodji legali ghandhom jibaghtu email biex jirtiraw l-applikazzjoni, filwaqt li jizguraw li z-zewg genituri jigu kkupjati fl-email.
35. In-nuqqas ta’ konformità mal-proceduri taghna, jew kwalunkwe forma ta’ mgiba aggressiva, abbuziva jew inkella mhux xierqa lejn l-istaff, tista’ twassal ghal sospensjoni immedjata jew terminazzjoni permanenti tas-servizzi, fid-diskrezzjoni unika tal-Fondazzjoni ghas-Servizzi Edukattivi.