Overall Objectives and Outcomes
By the end of this course, the learner will have acquired the following:
Competences
1. Effective communication
2. Conflict resolution
3. Plan strategically
4. Assess, mentor, and guide staff in their performanceKnowledge
1. Knowledge of FES Policies and SOPs
2. Knowledge of the daily operations of the centre
3. Knowledge of the application and eligibility process
Skills
1. Maintain a good and effective relationship with the relevant stakeholders
2. Manage conflict between staff
3. Supervise children and staff
4. Handle the FES Portal and managing clients’ accounts
5. Oversee the daily operation of the centre
Course Schedule
The course will take an average of 10 hours and will be held online.
Sessions planned are as follows: -
Session 1: A general introduction on FES
Session 2: The financial and corporate side of running a centre
Session 3: Understanding the programme component
Session 4: Understanding the daily operations at the centre
Session 5: Training on the FES Portal
The sessions will cover the following topics:-
- The organisational structure of FES
- Employee matters
- Understanding the daily operations of the centre
- Communicating with the relevant stakeholders within the service and in the community
- The implementation of the programme
- Administration of the physical resources
- Timesheets and payroll
Mode
of Delivery
This
course is delivered through an online platform (TEAMS) and/or face-to-face instruction, depending on the current COVID-19
guidelines, as issued by the Health Authorities.
Assessment
Method
All
sessions must be attended. Attendance will be taken for every session. All
candidates will have to sit for an online test at the end of the course. To
successfully complete the course, candidates have to get a 50% pass mark, which mark will determine the ranking
and the placement.
A
10 hours payment package will be given to cover the hours of this course. This
payment will be affected with the first payment of Skolasajf.
Certification
Upon
successful completion of this programme, course participants will be awarded a
certificate of attendance that makes them eligible to be employed as PERs with
FES. This certificate will be valid for three years.