Information sheet about the Klabb 3-16 Online Application

​Application for the Klabb 3-16 service started to be received online as from Monday 19th August 2019. This system was put in place to ensure a more efficient administration that is also more environmentally friendly. Closing Date will be Sunday 15th September.

There are various ways how parents/guardians may apply online.

FES Website
Parents/Guardians can apply online from the comfort of their home by accessing the application on the Foundation for Educational Services website: https://services.fes.gov.mt. 

The online application is self-explanatory, and parents/guardians may choose the centre of their choice, book the number of hours needed, and pay online – all major credit cards are accepted.

servizz.gov
Parents/Guardians may call the servizz.gov freephone 153 to request information on how to apply online. This service is provided Monday and Wednesday from 08:00 to 19:00 hours and Tuesday, Thursday and Friday from 08:00 to 16:00 hours. Alternatively, they can visit one of the servizz.gov hubs, where a representative will give direct support with the filling of the online application. The servizz.gov representative will guide parents/guardians on how to access the application on the servizz.gov website, www.servizz.gov.mt. 

The addresses of the servizz.gov regional and technical hubs are at the end of this page.

Parents/Guardians are to note that servizz.gov hubs provide their services from Monday to Saturday, from 08:00 to 13:00 hours and on Wednesday evening there is also an extended service from 16:30 to 19:00 hours.

The servizz.gov representative will ask the parent/guardian for all the necessary details and will require copies of the following documents:

• Copy of ID Card of Parent/s and or Guardian/s;
• Copy of the ID Card of person/s authorised to pick up the child/ren; and
• Copy of the Birth Certificate of child/ren.

Legal Documents regarding Guardianship and/or Custody will also be requested, where applicable.

If a child has a statement of support, whereby s/he receives support from a Learning Support Educator (LSE), then the following documents will be requested.

• The Statementing Board Report;
• The Psychological Report; and
• The Individual Educational Plan (IEP).

Once the servizz.gov representative fills in the online application, the parent/guardian will receive an acknowledgement that an online application for the Klabb 3-16 service has been submitted either through SMS or Email, depending on one’s choice.

Notification of acceptance and payment
Once FES processes the application, parents/guardians will receive a notification either through SMS or Email:

1. ​This notification will inform the parent/guardian that the application has been accepted and so s/he may access the link provided (in the email or SMS) to affect the online payment.
2. For those who do not have an email address, the parent/guardian will receive an SMS stating that the application has been accepted and that s/he may affect the online payment.
3. Payment may be made at any of the servizz.gov hubs where one can pay either in cash or by credit card. Alternatively, one can visit the FES Head Office at Mtarfa, where one can pay either in cash or by cheque.

Payments
Parents/Guardians will buy packages of hours at a cost of 80c per hour, where packages range from 10 to 150 hours.

Parents are obliged to inform the respective Centre Coordinator at least one day in advance if they are not going to make use of the service. Failing to do so may mean that the hours will still be charged. A medical certificate is to be submitted if the child is not attending due to being sick.

Topping up
When the number of hours paid for is almost utilised, parents/guardians will once again receive an Email or SMS informing them to top-up the number of hours. The same payment procedure, as noted in points 1 and 2 above, is to be followed.

For further assistance

• ​Parents/guardians may consult with the FES Helpdesk ( Tel: 22586829) located at FES Head Office, Mtarfa to discuss any queries they might have.
• An instructional video that guides the applicant step by step through the application process is available here.
• One can also send an email on fes@gov.mt or servizz@gov.mt.

The servizz.gov regional and technical hubs where one will be given direct support with the filling of the online application.