FES Website
Parents/Guardians can apply
online from the comfort of their home by accessing the application on the
Foundation for Educational Services website: https://services.fes.gov.mt.
The online application is
self-explanatory, and parents/guardians may choose the centre of their choice,
book the number of hours needed, and pay online – all major credit cards are
accepted.
servizz.gov
Parents/Guardians may call
the servizz.gov freephone 153 to request information on how to apply online.
This service is provided Monday and Wednesday from 08:00 to 19:00 hours and
Tuesday, Thursday and Friday from 08:00 to 16:00 hours. Alternatively, they can
visit one of the servizz.gov hubs, where a representative will give direct
support with the filling of the online application. The servizz.gov
representative will guide parents/guardians on how to access the application on
the servizz.gov website, www.servizz.gov.mt.
A list of the servizz.gov
regional and technical hubs is available at the end of this page.
Parents/Guardians are to
note that servizz.gov hubs provide their services from Monday to
Saturday, from 08:00 to 13:00 hours and on Wednesday evening there is also an
extended service from 16:30 to 19:00 hours.
The servizz.gov
representative will ask the parent/guardian for all the necessary details and
will require copies of the following documents:
- Copy
of ID Card of Parent/s and or Guardian/s;
- Copy
of the ID Card of person/s authorised to pick up the child/ren; and
- Copy
of the Birth Certificate of child/ren.
Legal Documents regarding
Guardianship and/or Custody will also be requested, where applicable.
If a child has a statement
of support, whereby s/he receives support from a Learning Support Educator
(LSE), then the following documents will be requested.
- The
Statementing Board Report;
- The
Psychological Report; and
- The
Individual Educational Plan (IEP).
Once the servizz.gov
representative fills in the online application, the parent/guardian will
receive an acknowledgement that an online application for the Klabb 3-16
service has been submitted either through SMS or Email, depending on one’s
choice.
Notification of
acceptance and payment
Once FES processes the
application, parents/guardians will receive a notification either through SMS
or Email:
1. This notification will inform the
parent/guardian that the application has been accepted and so s/he may access
the link provided (in the email or SMS) to affect the online payment.
2. For
those who do not have an email address, the parent/guardian will receive
an SMS stating that the application has been accepted and that s/he may
affect the online payment.
3. Payment
may be made at any of the servizz.gov hubs where one can pay
either in cash or by credit card. Alternatively, one can visit
the FES Head Office at Mtarfa, where one can pay either in cash or
by cheque.
Payments
Parents/Guardians will buy
packages of hours at a cost of 80c per hour, packages range from 10 to 150
hours.
Parents are obliged
to inform the respective Centre Coordinator at least one day in advance if they
are not going to make use of the service. Failing to do so may mean that the
hours will still be charged. A medical certificate is to be submitted if
the child is not attending due to being sick.
Topping up
When the number of hours paid
for is almost utilised, parents/guardians will once again receive an Email or
SMS informing them to top-up the number of hours. The same payment procedure,
as noted in points 1 and 2 above, is to be followed.
For further
assistance
Parents/guardians may
consult with the FES Helpdesk located at FES Head Office, Mtarfa to discuss any
queries they might have.
One can also send an email
on fes@gov.mt or servizz@gov.mt.
servizz.gov Regional
Hubs:
servizz.gov Birkirkara
Ċentru Ċiviku Birkirkara Sular 1, Triq Tumas Fenech , Birkirkara
servizz.gov Raħal Ġdid
Kunsill Lokali Raħal Ġdid, Casal Paola, Gnien Pawlu BoffaTriq il-Knisja, Raħal Ġdid
servizz.gov Qawra
Ċentru Leap, Triq il-Frejgatina, Qawra
servizz.gov Ħal-Qormi
Triq l-Oratorju, Ħal-Qormi
servizz.gov il-Birgu
Ċentru Leap tax-Xlokk, Triq San Dwardu, Il-Birgu
servizz.gov Technical Hubs: edu servizz.gov
Triq l-Assedju il-Kbir, Floriana
Ċentru Servizz Familja servizz.gov
Triq Emvin Cremona, Floriana
Taxpayer Service servizz.gov
Block 4, Belt is-Sebħ, Floriana