How to use the Klabb 3-16 online registration system

FES Website
Parents/Guardians can apply online from the comfort of their home by accessing the application on the Foundation for Educational Services website: https://services.fes.gov.mt. 

The online application is self-explanatory, and parents/guardians may choose the centre of their choice, book the number of hours needed, and pay online – all major credit cards are accepted.

A document with instuctions on how to create a profile on the online portal can be found by visiting the following link - Portal and Profile User Guide​

servizz.gov
Parents/Guardians may call the servizz.gov freephone 153 to request information on how to apply online. This service is provided Monday and Wednesday from 08:00 to 19:00 hours and Tuesday, Thursday and Friday from 08:00 to 16:00 hours. Alternatively, they can visit one of the servizz.gov hubs, where a representative will give direct support with the filling of the online application. The servizz.gov representative will guide parents/guardians on how to access the application on the servizz.gov website, www.servizz.gov.mt. 

A list of the servizz.gov regional and technical hubs is available at the end of this page.

Parents/Guardians are to note that servizz.gov hubs provide their services from Monday to Saturday, from 08:00 to 13:00 hours and on Wednesday evening there is also an extended service from 16:30 to 19:00 hours.

The servizz.gov representative will ask the parent/guardian for all the necessary details and will require copies of the following documents:

• Copy of ID Card of Parent/s and or Guardian/s;
• Copy of the ID Card of person/s authorised to pick up the child/ren; and
• Copy of the Birth Certificate of child/ren.

Legal Documents regarding Guardianship and/or Custody will also be requested, where applicable.

If a child has a statement of support, whereby s/he receives support from a Learning Support Educator (LSE), then the following documents will be requested.

• The Statementing Board Report;
• The Psychological Report; and
• The Individual Educational Plan (IEP).

Once the servizz.gov representative fills in the online application, the parent/guardian will receive an acknowledgement that an online application for the Klabb 3-16 service has been submitted either through SMS or Email, depending on one’s choice.

Notification of acceptance and payment

Once FES processes the application, parents/guardians will receive a notification either through SMS or Email:

1. This notification will inform the parent/guardian that the application has been accepted and so s/he may access the link provided (in the email or SMS) to affect the online payment.

2. For those who do not have an email address, the parent/guardian will receive an SMS stating that the application has been accepted and that s/he may affect the online payment.

3. Payment may be made at any of the servizz.gov hubs where one can pay either in cash or by credit card. Alternatively, one can visit the FES Head Office at Qormi, where one can pay either in cash or by cheque.

Payments
Parents/Guardians will buy packages of hours at a cost of 80c per hour, packages range from 10 to 150 hours.

Parents are obliged to inform the respective Centre Coordinator at least one day in advance if they are not going to make use of the service. Failing to do so may mean that the hours will still be charged. A medical certificate is to be submitted if the child is not attending due to being sick.

Topping up
When the number of hours paid for is almost utilised, parents/guardians will once again receive an Email or SMS informing them to top-up the number of hours. The same payment procedure, as noted in points 1 and 2 above, is to be followed.

For further assistance
Parents/guardians may consult with the FES Helpdesk located at FES Head Office, Qormi to discuss any queries they might have.

One can also send an email on fes@gov.mt or servizz@gov.mt.

servizz.gov Regional Hubs:

servizz.gov - Ħal Luqa
89, Triq Pawlu Magri, Ħal Luqa, LQA 1470

servizz.gov - Ħamrun
1, Triq l-Iskola, Ħamrun, HMR 1782

servizz.gov - Ħaż-Żebbuġ
Bini tal-Gvern, Blokk 1, Flat 2, Triq Sciortino, Ħaż-Żebbuġ, ZBG 1964

servizz.gov - Mosta
Ċentru Ċiviku, Triq il-Parroċċa, il-Mosta, MST 9059

servizz.gov - Raħal Ġdid (Kunsill Lokali)
Kunsill Lokali, Ġnien Pawlu Boffa, Triq il-Knisja, Raħal Ġdid, PLA 1075

servizz.gov - Raħal Ġdid (Ċentru Ċiviku)
5, Ċentru Ċiviku, Pjazza Antoine de Paule, Raħal Ġdid, PLA 1266

servizz.gov - Sliema
101, Triq Sir Adrian Dingli, Tas-Sliema, SLM 1905

servizz.gov - Ħaż-Żabbar
Ċentru Ċiviku, Triq il-Kunvent, Żabbar, ZBR 1351

servizz.gov - Żejtun
9, Triq il-Madonna tal-Ħniena, Żejtun, ZTN 2201

servizz.gov - Żurrieq
1, Triq Dun Ġużepp Zammit, Żurrieq, ZRQ 1103