Verżjoni bil-Malti
Instructions on how to use the Klabb 3-16 online registration system
There
are various ways for parents / guardians to apply online.
1. FES Website
Parents
/ Guardians can apply online in the comfort of their home by accessing the
application on the Foundation for Education website: www.fes.gov.mt. The
online application is self-explanatory, and parents / guardians may choose the
centre of their choice, book the number of hours needed, and pay online – all
major cards are accepted.
2. Servizz.gov
Parents / Guardians may call the government helpline
on Freephone 153 to request information on how to apply online. This service is
provided from Monday to Saturday: 8.00am to 1.00pm Wednesday: 4.30pm to
7.00pm.
If
parents / guardians are unable to apply online by themselves, they may seek
assistance using the Servizz.gov hubs, where a Site Agent will give direct
support with the filling of the online application. The Servizz.gov Agent will
guide parents / guardians on how to access the application on the Servizz.gov
website, www.servizz.gov.mt.
The EDU
Servizz.gov hub is available at the Ministry of Education and Employment (MEDE):
edu servizz.gov
Great Siege Road
Floriana
FRN 1810
Malta
Other
Servizz.gov hubs are available around Malta in the following localities:
Floriana, B’Kara, Paola, Qawra, Qormi, and Vittoriosa.
Parents
/ Guardians are to note that servizz.gov hubs provide services every day from
Monday to Saturday, from 08:00hrs till 13:00hrs. On Monday and Wednesday there is also an extended
service from 16:30hrs till 19:00hrs.
The
Site Agent will ask the parent / guardian for all the necessary details and will
require copies of the following documents:
- Copy of ID Card
of Parent/s and or Guardian/s
- Copy of the ID
Card of person/s authorised to pick up the child/ren
- Birth Certificate
of child/ren
- Legal Documents regarding Guardianship and/or
Custody will also be requested, where applicable.
If
a child has a statement of support, whereby s/he receives support from a
Learning Support Educator (LSE), then the following documents will be
requested.
- The Statementing
Board Report
- The Psychological
Report
- The Individual
Educational Plan (IEP)
- Proof of Work
Once
the Site Agent fills in the online application, the parent / guardian will
receive an acknowledgement that an online application for the Klabb 3- 16
service has been made. The parent / guardian will receive this acknowledgement that
the application has been submitted, either through SMS or Email, depending on
one’s choice.
Notification of acceptance and payment
Once
FES processes the application, parents/guardians will receive a notification
either through SMS or Email:
1. This notification
will inform the parent / guardian that the application has been accepted and so
may access the link provided (in the email or SMS) to effect online payment.
2. For those who do
not have an email address, the parent / guardian will receive a SMS saying that
the application has been accepted and that s/he may effect payment.
3. Payment may be
made at one of the Servizz.gov hubs, the EDU servizz.gov at the Ministry for
Education, Floriana where one can pay
cash or by credit card and at the FES Head Office at Mtarfa, where one can
pay either in cash or cheque.
Payments
Parents
/ Guardians will buy packages of hours.
At 80c to the hour, packages range from 10hrs till 150hrs, for those who
wish to be covered for a longer period of time.
Parents are obliged to inform the
Centre Coordinator a day in advance if they are not going to make use of the
service. Failing to do so may mean that the hours will be charged. A doctor certificate is required in the case
of children not attending due to being sick.
Topping up
When
the number of hours paid for are almost utilised, parents / guardians will once
again receive an Email or SMS informing them to top-up the number of hours. The
same payment procedure, as noted in points number 1 and 2 above, is to be
followed.
For further assistance
Besides
the Servizz.gov service, parents /guardians may consult with the FES Helpdesk
at FES Head Office, Mtarfa to discuss their queries. In addition, the below video
describes the online application process and shows how to
fill in the online application.